SHIPPING LEAD TIMES
Normal lead time from order date to ship date is 3-5 working days. Tracking ID(s) are sent typically with-in 24 hours of purchase during normal business hours to the email address used at Checkout.
Please call to inquire about rush shipping or current lead times. All items are custom packaged to order.
SHIPPING RATES & EXCLUSIONS
All shipping charges included in the shopping cart are for shipping to the lower 48 states. Hawaii, Alaska, Canada and other countries require special handling and will incur higher shipping charges.
Please contact customer service to inquire about shipping outside the continental United States.
MANUFACTURER RETURN ADDRESS
Eagle Industrial Group, Inc.
23301 Antonio Parkway
Rancho Santa Margarita, CA 92688
Email us at [email protected] with the return tracking numbers in order to expedite the refund process.
Please include the following information with your request:
- Full Name on Order
- Shipping Address
- Telephone Number
- Order Number
- Reason for refund.
TERMS & CONDITIONS
Returns are allowed within 30 days of the date of order. When the item is received, MonsterRax will process the return and refund less any shipping costs incurred (when shipping is included).
For returns between 30 and 60 days from the date of order, an additional 15% repackaging and restocking fee will be deducted from the refund. Refunds are allowed if all parts and items are received in proper working order.
We do not accept returns beyond 60 days from the date of order.